Case Study: Training Firms Consultants, Associations

Switching to Mimeo has resulted in a better experience for CyberPatriot and their camp customers. Since CyberPatriot no longer has to order in bulk, they can offer documents at lower prices and higher variety, such as B&W and color printing. Meanwhile, the CyberPatriot staff saves 120 hours each summer (that is equivalent to three full work weeks).

About The Air Force Association

The Air Force Association (AFA) is an independent, nonprofit, civilian education organization promoting public understanding of aerospace power and the pivotal role it plays in the security of the nation. Every summer, their CyberPatriot program runs AFA CyberCamps to bring STEM camps to middle and high schoolers across the country. Before finding Mimeo, the CyberPatriot team spent 5-10 hours per week for 12 weeks per year ordering, managing, and shipping supplies to their camps. By switching to Mimeo, they saved that time, reduced their prices, and increased their revenue.

What the CyberPatriot Program Prints

CyberPatriot is the National Youth Cyber Education Program created by the Air Force Association to inspire K-12 students toward careers in cybersecurity or other science, technology, engineering, and mathematics (STEM) disciplines. For the AFA CyberCamp program, camps can optionally purchase printed materials like instructor guides and student workbooks, as well as t-shirts and other supplies.CyberPatriot is the National Youth Cyber Education Program created by the Air Force Association to inspire K-12 students toward careers in cybersecurity or other science, technology, engineering, and mathematics (STEM) disciplines. For the AF CyberCamp program, camps can optionally purchase printed materials like instructor guides and student workbooks, as well as t-shirts and other supplies.

woman reading case study

“Before Mimeo, my team wasted 5-10 hours per week managing print supplies. Switching to Mimeo saved us time, lowered prices, and increased revenue.”

RACHEL ZIMMERMAN, Senior Director Business Operations, CyberPatriot

Before Mimeo

The CyberPatriot staff previously relied on a traditional, thirdparty printer for their printed materials and a separate vendor for their camp t-shirts. Before camp season began, they would have to estimate how many copies of each document their camps would require. All the print would then be shipped to the CyberPatriot office. Each camp could order materials from the CyberPatriot staff, who then had to manage orders, package supplies, ship them out, and oversee invoicing. In order to cover costs, CyberPatriot had to estimate shipping costs and build that into print material prices.

This process required a lot of time – about 5-10 hours per week, for 12 weeks of camp season – and placed the entire onus of labor on the CyberPatriot staff.

During the COVID-19 pandemic, the process became unsustainable. While CyberPatriot staff worked remotely, the camp supplies were all stored in the offices, which meant someone had to commute to the office in order to ship out print materials to camp locations. They needed to find a simpler way.

person holding pencil with both hands

“Working with Mimeo has been so easy and successful that we are now actively looking for ways to leverage Mimeo in other Air Force Association programs.”

RACHEL ZIMMERMAN, Senior Director Business Operations, CyberPatriot

How Mimeo Saved CyberPatriot 120 Hours Per Year

Tired of spending 120 hours per camp season on managing and shipping supplies, the CyberPatriot staff decided to find a better solution – and they landed on Mimeo.

On-Demand Print to Save Money

Their first step with Mimeo was to switch to on-demand print. Their previous printer (a traditional, off-set vendor) required them to print all materials ahead of time in order to qualify for a bulk discount. Mimeo’s on-demand style is designed to do the opposite. CyberPatriot now saves money by printing fewer copies of each item at exactly the moment when they need them. CyberPatriot no longer has to guess at the beginning of the summer about how many docs they will need, meaning they pay less per year in print. Plus, they have more flexibility to update documents as cybersecurity information changes.


Branded Marketplace to Save Time and Labor

Next, CyberPatriot set up a branded Marketplace to save more time. Instead of shipping print materials to their office and managing orders for the camp locations themselves, CyberPatriot now publishes materials to a secure online Marketplace. Each camp logs in and orders materials when they need them. Mimeo prints, ships, and invoices the camps directly, without requiring any time of the CyberPatriot staff.

Plus, CyberPatriot now sources custom t-shirts through Mimeo. Those are stored in the Mimeo warehouses (colocated with the print facilities) so that when camps order them via the Marketplace, Mimeo packages the t-shirts with the print and ships it all to the camps. While CyberPatriot staff can check in on these orders anytime with online reports, they now have 5-10 hours per week to spend on more strategic tasks.

Best of all, CyberPatriot earns a little bit of revenue on each camp order through Mimeo’s Marketplace mark-up feature, which returns money into their program so they can keep expanding their STEM offerings.

The Results

A Better Experience for Everyone
Switching to Mimeo has resulted in a better experience for CyberPatriot and their camp customers. Since CyberPatriot no longer has to order in bulk, they can offer documents at lower prices and higher variety, such as B&W and color printing. Meanwhile, the CyberPatriot staff saves 120 hours each summer (that is equivalent to three full work weeks).

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CHALLENGE

Over two decades, STAR built a very successful curriculum delivered via onsite client training. They were searching for a new delivery method to open up an additional revenue stream for the business. But they were unsure of where to start, and what issues or investments would stand in their way.

  • Develop strategy for capitalizing on pre-existing content
  • Maintain security of proprietary information
  • Create new revenue source

PROBLEM SOLVING

Mimeo’s Marketplace solution allowed STAR to publish a brand new product line that sales managers can use to teach and coach their sales people. Not only was it branded with the STAR logo, but STAR could mark up documents to create a revenue stream, with transactions and billing handled by Mimeo. With Mimeo’s 24/7 support, security and ease of use, it was the simplest way for STAR’s online storefront to go from zero to hero.

RESULT

  • STAR branded customer experience
  • New revenue source
  • Easy admin function for quick setup and maintenance
  • No ongoing STAR IT or billing support required

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ABOUT THE CLIENT

Sales Training and Results (STAR) has 20+ years’ experience helping salespeople and sales managers refine their selling skills. Fortune 500 and small business clients receive highly customized content, all of which is presented in a compelling and professional-looking manner. Training can be taught by STAR’s experienced trainers, or the client may choose to go with a train-the-trainer program that includes licensing STAR’s sales training workbooks.

salestrainingandresults.com

“Now that we see how good Marketplace is, it’s 100% the way for us to go in the future.”
– Bill McCormick, President & Founder

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Let us show you how we can meet your unique print and digital content distribution needs, giving you back your time and reducing your costs.

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Case Study: Classroom & Digital learning Experience

Learn how Richardson offers both print and digital content distribution through one platform for a blended learning experience.

About Richardson

Richardson is a global sales training and performance improvement company. To help their clients achieve their goals, Richardson partners with them to develop customized training programs and a culture of continuous learning to help drive improved organization performance. Visit them at www.richardson.com.

Challenges

Richardson’s global client base requires complex training in both print and digital formats.

Richardson’s Team needed:

  • A partner that could offer both print and digital content distribution through one platform for a blended
    learning experience
  • To protect intellectual property without sacrificing the end user experience
  • Access to customer support for both administrators and end users
  • Immediate and continuous access to content
  • An easy to use platform

“We are always looking at new opportunities to advance technology to make learning more impactful and a better experience for our clients.”

– Kathryn Young, Director of Delivery

Solution

Richardson adopted a Print and Digital training solution, all within Mimeo’s platform. “Our customers learn in different ways. The ability to offer choices that best suit their needs is critical. With Mimeo, we can easily pivot from print to digital, or both.”

Offer Blended Training Solutions

A long time Mimeo Print customer, Richardson’s adoption of Mimeo Digital provided their clients a blended learning experience. “Our clients are on the go 24/7 in the digital age. Being able to offer content that looks modern and refreshed is critical – both in hardcopy and digital materials, wherever our learners are.”

Protect Intellectual Property

“We need to stay relevant in the marketplace by adapting to the way the world and our clients are evolving. This means protecting our IP through new technologies like Mimeo Digital, without sacrificing Richardson’s client experience.”

An Easy Admin & User Platform

  • Richardson implemented a learner platform that didn’t get in the way of its content. Learners can easily reference and search key learnings, takeaways and notes taken during the classroom training.
  • “Mimeo Digital is very intuitive. Uploading a handbook is as simple as a drag and drop. Generating content keys for learners is just as simple. Now that we have our process down, we can distribute content keys to our clients in under two minutes. It was quick for us to learn the platform.”

Reliable Customer Support

“We have such a great partnership. In working with Mimeo directly in my previous roles and now managing a team, they continue to offer Richardson genuine support on both the account level and through customer support. It’s truly been outstanding.”

Mimeo Digital enables enterprises to securely deliver content to any device.

Collaboration | IP Protection | Permissions | User Metrics

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Let us show you how we can meet your unique print and digital content distribution needs, giving you back your time and reducing your costs.

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About Richardson

Richardson is a global sales training and performance improvement company. To help their clients achieve their goals, Richardson partners with them to develop customized training programs and a culture of continuous learning to help drive improved organization performance. Visit them at Richardson.com.

Challenges

Richardson’s global client base requires complex training in a digital format.

Richardson’s Team needed:

  • Deliver a learner experience that digitally replicates a classroom
  • Reach global learners through multiple languages
  • Offer content digestible on any device and in areas with unreliable internet access
  • Meet client budgetary requirements in delivering training content
  • Easily migrate existing content into digital format with limited redesign
  • Protect critical Intellectual Property
  • Provide a Richardson Branded Client Experience

“We realize how important it is for our clients to optimize training budgets for actual development of their salesforce and sales management teams.”

– Kathryn Young, Director of Delivery

Solution

Securely Reach Global Learners

  • Richardson utilizes Mimeo to offer clients a robust learner experience anywhere in the world. “It’s true content accessibility on the go.”
  • With Mimeo Digital’s offline feature, “We can rollout digital content to all of our global clients and they never have to worry about internet access reliability.”

Ensure Cost Effectiveness

A digital content offering also helps meet clients’ budgetary requirements by providing a greener alternative. Additionally, Richardson was able to implement user access fees in place of shipping costs. “Providing a cost effective option for content delivery significantly benefits Richardson’s clients. It allows the focus to be on individual development and the tools that support sustainable behavior change.”

Replicate a Classroom Experience

  • “We asked ourselves, ‘what would this book look like in a digital setting?’ We needed a way to migrate this highly customized content that didn’t require hours of labor for our graphic design team.”
  • Learning doesn’t simply end upon a course completion; it’s a continuous process. “At the end of the day, our clients want to reference something. It’s so great that they can access a handbook in Mimeo Digital, wherever they are.”

Protect Intellectual Property

“Mimeo Digital allows us to protect our IP, all while providing more value for our clients.”

Branded Richardson Client Experience

Clients receive a Richardson branded experience through Mimeo Digital’s customizable portal. “Mimeo Digital makes our client experience a lot better.”

Bonus - Dedicated Support in Going Digital

“Mimeo is on standby for us – migrating our content to a digital platform was a very big change for us. Your team was extremely supportive.”

Speak to one of our experts today.

Let us show you how we can meet your unique print and digital content distribution needs, giving you back your time and reducing your costs.

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About The Modeling Agency

The Modeling Agency, LLC trains and mentors organizations that are data-rich yet information-poor to advance their overall predictive analytic capability, results and impact. Visit them at TheModelingAgency.com.

Challenges

TMA needed a client-facing platform that provides learners with an intuitive experience when accessing their training content.

The Modeling Agency needed:

  • A method to provide a digital training experience to clients’ end users
  • Protect its trainers’ intellectual property from unauthorized distribution
  • Maintain brand consistency across all customer-facing content
  • An easily customizable learner experience
  • Support for customer inquiries on accessing training

“If we’re not able to adequately brand across all of the client-facing platforms, it starts to feel like patchwork.”

– Eric A. King, President of The Modeling Agency, LLC

Solution

By branding Mimeo Digital’s platform with company logo and colors, TMA’s customers accessing training have a seamless and uninterrupted experience.

“Mimeo delivers a polished end product. We create the content, but how we package it makes a big impact. Mimeo Digital offers a lot of different options to create a fully professional presence for our clients.”

One, Unified Learner Experience

A consistent branded experience with Mimeo Digital throughout content engagement.

“Mimeo Digital makes it easy to apply our branding to establish brand consistency for an improved client experience.”

Reliable Customer Support

“I’m not available 24/7, but Mimeo is. When one of our clients has a question, they are able to interact directly with Mimeo. Their team is fantastic in addressing the question. Mimeo makes our client relationships better.” – Dorothy Wildman, Operation Manager

Intuitive, Yet Functional

“I don’t know how you wrap such a breadth of functionality into such a simple user interface. I’m in awe. It’s truly incredible.”

Robust Capabilities

“Mimeo Digital’s capabilities and feature set met TMA’s needs where other solutions fell short. We licensed other DRM systems, all of which had considerable limitations.”

A Valued Partnership

“We have already experienced what life is like without Mimeo and have no desire to go back.”

Bonus - Secure

“I can sleep well knowing that our highly valuable training content will not be distributed beyond our authorized customers who acquired the proper licensure.”

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Let us show you how we can meet your unique print and digital content distribution needs, giving you back your time and reducing your costs.

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About the Client

A major software company provides business intelligence solutions to enterprise organizations. In order for their customers to be successful, they must provide training through a channel partner network.

“Scaling our business is a challenge. For us right now, it’s Mimeo’s platform that makes scaling up users effortless.”

– Software Company Service Operations

Challenges

Prior to Mimeo, the software company’s team was faced with:

save time with Mimeo

Time-consuming process with a brick and mortar copy shop chain

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Limited employee bandwidth due to administrative burden of fulfilling requests

Eduction print icon

Small team size to keep up with channel partner network demand for training materials

Mimeo Print Retail icon

Unreliable quality standards across multiple regions

“We need systems and processes that allow us to deliver twice as much output to our constituents without twice as much administrative overhead.”

Prior to Mimeo, their team was faced with:

  • Time consuming process with a brick and mortar copy shop chain
  • Limited employee bandwidth due to administrative burden of fulfilling requests
  • Small team size to keep up with channel partner network demand for training materials
  • Unreliable quality standards across multiple regions

PROBLEM SOLVING

Using Mimeo’s cloud-based platform to easily scale with growing demand from channel partners, the software company was able to centralize the print and distribution of channel partner training materials.

  • Mimeo Print: App to streamline direct customer training print and distribution.
  • Mimeo Marketplace: Creates a custom-branded storefront that enables the operations team to delegate the ordering of materials to channel partners.
  • Mimeo Digital: App that allows for the secure distribution of digital content to any device.
  • Content Library Feature: Updates to materials are made in real-time, allowing partners to only access the most current versions of content.
  • Last-Minute Printing Capability: With an under 24 hour turn time to end delivery, last minute enrollees begin their training with all required content in hand.

RESULT

As the business scaled, Mimeo provided the tools vital to support the growing training business. Their channel partners were now able to be self sufficient in ordering materials, as well as quick turn requirements for last minute enrollment.

The adoption of Mimeo’s platform not only impacted direct customer support, but the authorized partners. Even as the number of students trained on the software increased by 600%, it was easy to scale their training program without scaling their overhead.

The operational support and logistics required for content distribution was reduced by 5-8 hours a week.

“Our partners are critical to our success, the tools we provide to them are important to that effort. Marketplace is a critical part of that technology infrastructure to run our growing partner channel.

BONUS – LAST MINUTE COURSE ENROLLMENT

“If a customer requests 5 new students to be added to a course tomorrow, no problem. With a few clicks, we can place an order and they arrive at the customer location before the start of the class.”

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About DMA

Ducharme, McMillen & Associates, Inc. (DMA) is a corporate tax consulting firm that prides itself on providing boutique services to Fortune 1000 firms. As corporate events manager, Michele Gebrayel is responsible for generating interest in DMA services by hosting educational events for prospect accounts. Professionals from prospect accounts attend complimentary educational events featuring DMA subject matter experts.

“Our differentiator is that we provide a high-value, personal experience. Our events and print materials have to reflect that.”

Every element of the event – from the venue to the food to the room temperature – is carefully calibrated to reflect the quality of the DMA brand.

Their print materials must not only live up to that brand but serve as an extension of the DMA brand and service.

“When the event is over, our printed books live on. Attendees ask me for extras to take back to the office and share with their director, VP, or COO.”

When Michele began the events program, she was responsible for 3 events per year. After DMA tasked her with scaling to 40 events annually, Michele knew she needed to find new processes to meet her goals.

The Old Process

At the beginning, Michele printed event books with her local printer. After submitting her final PDF via email, she was forced to dedicate 4 to 5 hours per event to travel to the print shop, review and approve proofs, and box and ship her order.

This process, which took at least 4 business days, did not leave flexibility for updates to content or to headcount and increasingly held Michele back as she scaled towards an event almost every week of the year.

The New Process

When Michele discovered Mimeo’s on-demand printing, she was able to extend her print deadline. What used to take 4 days now takes minutes.

Once Michele has a final print file, she uploads it to her browser-based Mimeo account. Then she builds her document in the real-time proof, where she can customize her document from color settings through binding options. Once she is happy with the file, she ships it directly to the venue. And because everything is cloud-based, Michele can manage her print materials in the office, on the road, or while cooking dinner.

“Mimeo makes your event run better with less stress.”

Better, Leaner Process

Even better, not only does she get better pricing at Mimeo, but Michele also doesn’t need to order as many books because of an extended deadline. In the year that she switched from a local print shop to Mimeo, Michele saved DMA $37,000 in print costs.

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Unexpected Benefit

Because her print turnaround time is now so much shorter, Michele can allow more time to update her materials with last-minute presenter submissions.

“I know that as long as I get my order in by 10 pm, it will print and ship to my event location on time.”

save time with Mimeo

By switching her print process to Mimeo, Michele saves time, money, and stress – and gets higher-quality materials to reflect the DMA brand. “What I see on the real-time preview is exactly what I get.”

Now that Michele Gebrayel partners with Mimeo, she can run as many events per year as necessary to meet her demand generation commitments.

“Mimeo is an extension of my department.”

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CHALLENGE

Ray required a partner that could deliver high quality, professional looking training documents to their global client base. Richardson had the challenge of micromanaging a time intensive internal printing process, as well as an ineffective vendor.

  • Time and labor intensive process of on-site document assembly and shipping
  • Prior vendor inconsistently meeting deadlines and quality standards
  • International needs of last minute, high quality documents

PROBLEM SOLVING

When Ray joined the Professional Services team, a top priority was improving Richardson’s document process. The result? A lasting partnership with Mimeo, immediately increasing employee bandwidth and freeing up Richardson resources. A better document process gave them time to focus more on their clients.

RESULT

  • 83% decrease in time to produce and distribute course materials, compared to prior in-house print process
  • Ability to deliver training materials to clients next day
  • Higher quality end deliverables to their global clients
  • Improved visibility into business metrics with robust reporting capabilities

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BONUS – INTERNATIONAL SUPPORT

Richardson has delivered programs in over 50 countries and 23 languages.

“With Mimeo, we receive local service support for our global business.” – Ray

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Let us show you how we can meet your unique print and digital content distribution needs, giving you back your time and reducing your costs.

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CHALLENGE

Richardson’s global roster of clients require high quality training documents at a moment’s notice. Richardson customizes course curriculum for its clients, creating an essential need for high quality materials produced with minimal lead times.

  • Delivering high quality, customized content with short lead times
  • Time intensive method of providing clients with order and tracking information
  • Last minute updating of materials prior to shipment
  • European and American sized formats required by clients

PROBLEM SOLVING

Using Mimeo’s cloud based platform to build, proof, and ship training material, Richardson provides clients value with consistent training documents delivered around the world. Revisons to highly customized content can be made at the last minute. Mimeo provides the logistics to ensure that client expectations are met. The tracking and reporting features of the platform help Richardson achieve client success.

RESULT

  • Putting high quality documents in front of clients
  • Reliability that documents will arrive at training locations
  • Increased ability to provide client specific customized materials
  • Richardson’s high value content professionally represented

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BONUS – TRACKING AND REPORTING

“The reporting [tracking, usage, financial] is timely, thorough, and accurate. It helps us run a better business. I needed a complex, ad-hoc report for a meeting and you were able to get it to me in 24 hours. Excellent service.” – Ray

ABOUT THE CLIENT

Richardson is an internationally recognized sales training and performance improvement company. They deliver highly customized learning solutions to 65% of the Fortune 500 to enhance the effectiveness of sales organizations.

www.richardson.com

“Mimeo helps us represent our brand in a professional way. From construction to shipment, the quality of the materials and the level of service is excellent. You guys are exceptional at what you do.”- Ray Caffrey, Vice President, Professional Services

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Let us show you how we can meet your unique print and digital content distribution needs, giving you back your time and reducing your costs.

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CHALLENGE

RA Sushi restaurants rely on important front of house and back of house training materials to keep operations running smoothly. Corporate offices must provide their 28 locations with updated materials to ensure a high quality product. Highly visual content is created to effectively train team members.

  • Regularly updated materials for Limited Time Offer Rollouts and Menu Updates
  • Need for BOH materials durable enough for a kitchen environment
  • High quality, photo ‘Storyboards’ to effectively train an employee base speaking multiple languages
  • Organize and distribute regularly updated content

“We create storyboard training materials to have step by step photos of our recipes. Presentation is an important part of our guest experience.” – Mandi Janezeck, Director of Training & Development

PROBLEM SOLVING

RA Sushi began using Mimeo’s platform to upload, build, and proof FOH and BOH training materials for their employees. Using the library to manage her training content, Mandi organized training materials based on promotional and menu content updates.

RESULT

Previous Process
2-2.5 days to internally print, manually laminate, and ship to locations.

Mimeo Process
Under an hour total time to upload, build, proof, and distribute to all RA Sushi locations. Ability to instantly reorder materials with store openings and new hires.

What does Mandi do with her time?

“I focus more on core competencies, conducting additional on site training visits with the general managers of RA Sushi locations. That has more impact than standing in front of a printer.”

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ABOUT THE CLIENT

RA Sushi serves Japanese Fusion Cuisine to guests at its locations throughout the U.S.

www.rasushi.com

“I can categorize my training content much more easily using the library feature.”- Mandi Janezeck, Director of Training & Development

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Let us show you how we can meet your unique print and digital content distribution needs, giving you back your time and reducing your costs.

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Speak to one of our experts today.

Let us show you how we can meet your unique print and digital content distribution needs, giving you back your time and reducing your costs.

By submitting this form, you hereby accept that your personal data will be collected and processed for contact purposes. For example, by sharing your name and contact information, we may contact you about upcoming events, educational resources, or product updates. We respect your privacy and do not tolerate spam; please consult our Data Privacy Policy for additional information.