When distributing those digital course materials, SDN Pros relied on a digital rights management (DRM) platform. While it did prevent unauthorized users from accessing course materials, the DRM made it difficult for paying students to log in and keep their content. On top of that, the administrative document-upload process required too many steps to keep up with last-minute updates.
That’s why Monica Berkley, SDN Pros Operations Director, recommended switching providers as early as during her interview process when joining the company. She knew that switching to the Mimeo Digital courseware distribution platform would improve SDN Pros’s students’ experience while also reducing administrative burden.
Better Learner Experience
When students sign up for a class with SDN Pros, they purchase the course itself as well as supplemental materials. In the previous DRM ecosystem, they had to follow complex log-in instructions and often ended up emailing the operations team for help.
With Mimeo Digital, students log into a simple app on either a browser or a mobile device. From there, they can take notes directly on the content, and all annotations save into their personal libraries. If they do run into any issues, they can chat immediately with the embedded 24/7 Mimeo Digital customer support team, instead of waiting for the SDN Pros admin team to see their email asking for help.
Given the nature of SDN Pros’s courses, there are often last-minute updates to their course materials. To change content in their previous DRM, the operations admin had to reach out to someone at the DRM to upload the new file and then send an updated code to students.
With Mimeo Digital, Monica’s team can update content in the admin dashboard whenever they want. Students’ libraries will then automatically update with the latest version of the files.
Bonus: Expanding the SDN Pros Business
As SDN Pros expands their course offerings, Mimeo Digital enables them to deliver the same great experience without adding to their administrative burden. With a custom API, Mimeo Digital plugs into the SDN Pros LMS so that when students sign up for the new,
self-service Academy, they can automatically access their licensed course materials in the same dashboard where they consume the self-service learning modules.