4 Questions to Determine the Business Objectives of Training

questions to ask during training

When you’re a small training team serving a larger learner population, time is sparse. There is no time to create training that ends up addressing the wrong need. That’s why it is essential to ask these 4 questions to determine the business objective before accepting a training assignment.

(These questions come from our on-demand webinar with author Roy Pollock: The Six Most Important Things You Can Do to Increase Training Effectiveness)

1. What business needs will be met/solved?

This question seems obvious, but sometimes it is harder to get the answer than you would expect. Your goal in asking this is to understand what the motivation is for your business partner to ask for this training. By getting a straight answer, you’ll be able to:

  • Align training to solve the business partners’ pain points
  • Understand the scope of the performance gap

2. What will participants do differently and better?

Sometimes your business partner will ask for training when in reality all they need is to communicate information to their team.

By asking this question, you’ll be able to:

  • Verify there is a true training need
  • Identify the kinds of skills that need to be trained
  • Understand the performance gap

3. What or who would confirm these changes?

This question sets you up for success. This helps you understand how the training will be reinforced and how it will be measured. It will also give you a hint as to who the key stakeholders are, so you can think about looping them in ahead of time and design playbooks so they know how to reinforce key concepts.

4. What are all the specific criteria of success?

This final question prepares you and your business partner to set out the definition of success from the get-go. List out the key performance indicators and then determine methods for tracking them after the training.


[On-Demand Webinar] The Six Most Important Things You Can Do to Increase Training Effectiveness

effective training


Get more tips on asking the right questions to create effective training from author Roy Pollock in this on-demand webinar.