The growing trend toward business automation is hard to ignore. Establishments such as schools, restaurants, and even banks are becoming increasingly reliant upon robots and computers instead of physically-present human beings. This story is no different for retailers.
However, there is an advantage to going against the grain as retail automation becomes more common.
To date, there are still things that human beings can accomplish better than robots and computers. While in some cases it may be more costly to secure a human worker rather than a robotic one, having the human element may be the difference between a one-time browser and a repeat purchaser, for certain industries and customer demographics.
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