Human resources, as a practice, has changed drastically since the 20th century. But what can human resource professionals in the healthcare industry expect from the business in 2017 and beyond? Let’s take a look at the many emerging trends in the healthcare industry in 2017 and the 21st century as a whole.
The Employee Experience is the Future of Work
Gone are the days when employees were simply content with being proverbial cogs in the machine. Today, employees want a positive experience when they go to work. In particular, they desire an experience that is in line with both their lifestyle and their values.
What’s more, if an employee finds that a place where they work isn’t willing to make them feel valued or doesn’t fall in line with their lifestyle and values, they are willing to forsake their job for another that does fall in line with their values. Voluntary healthcare turnover rates on the rise because professionals have a larger pool of options to apply to.
In the healthcare industry, then, it’s essential for HR to make sure that their employees are pleased with their work experience, and if they aren’t, to find solutions to their problems.
Healthcare HR Will Find New Ways to Recruit Employees
Recruitment is another major challenge that healthcare HR workers face. With the rise of the digital age, employees are now available at the click of a button. However, to make the search process easier, it’s imperative for HR to find an effective way to filter out the “good” employees from the bad ones.
Global employment solution, Monster, suggests a few tactics to attract the right healthcare talent:
- Use social media as an outreach and engagement tool
- Create internship opportunities for students and alumni
- Leverage sourcing tech and software to ease the interview process
- Target niche talent pools for long-term advancement
The Patient Experience is Being Reinvented
Over the past several decades, many patients had seen their healthcare providers as inefficient or unfriendly. As a result, the hospital experience is undergoing reinvention. This reinvention greatly affects HR in how employees are invested in, trained, and the technology implemented within the hospital locations.
Consider developing a training program that aims to improve the patient experience. Such a program could focus on developing both clinical skills and service standards. In addition to improving the patient experience, a culture of training can combat high turnover.
Healthcare HR Needs To Know How To Maximize Available Real Estate
If there’s one thing that today’s healthcare HR needs to know, it’s how to use the available building or campus space to create an optimal employee experience. According to Forbes, the following questions are imperative for each HR worker to ask the employees:
- Where do you go to do your best work?
- What is the best place for you to finish important tasks?
- Where do you avoid meeting or working?
- Where do you go to recharge?
The mental health of healthcare workers is tantamount to all other things, so it would behoove the health care HR worker to create an environment that fosters proper mental health.
Kindred Healthcare uses Mimeo to train and support more than half of their 75,000 employees. Find out how they keep their employees happy with relevant and helpful training content.