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Richardson Sales Training with Mimeo

CHALLENGE

Richardson’s global client base demands premium, customized training materials with little room for error and even less lead time. Their previous process was holding them back. On-site document assembly was labor intensive, their prior vendor was inconsistent on quality and deadlines, and last-minute updates were a constant source of stress. On top of that, Richardson needed a solution that could handle both print and digital delivery, protect their intellectual property, and still deliver a seamless, branded experience for their clients.

“We are always looking at new opportunities to advance technology to make learning more impactful and a better experience for our clients.” – Kathryn Young, Director of Delivery

HOW MIMEO HELPED

Richardson replaced their previous process with Mimeo's cloud-based platform, giving their team the ability to build, proof, and ship materials globally with next-day delivery and last-minute editing built in. "The reporting is timely, thorough, and accurate. It helps us run a better business." - Ray Caffrey, Vice President of Professional Services

Expanding into digital was just as seamless. Mimeo Digital's intuitive platform made migrating existing content straightforward, and distributing access to learners takes less than two minutes once materials are uploaded. Learners can access content on any device, even without internet, making true global reach possible. "It's true content accessibility on the go." The ability to pivot between print and digital gave Richardson's clients the flexibility to learn the way that works best for them, all while keeping their intellectual property protected. "Mimeo Digital allows us to protect our IP, all while providing more value for our clients." And throughout the transition, Mimeo's support team was there every step of the way. "Migrating our content to a digital platform was a very big change for us. Your team was extremely supportive."

THE RESULT

Switching to Mimeo cut Richardson's time to produce and distribute course materials by 83% compared to their previous in-house process. Their team can now get print materials to training locations anywhere in the world the next day, and digital content reaches global learners on any device, even offline, in multiple languages. A fully branded client portal reflects Richardson's premium standards, and distributing content to learners takes less than two minutes once materials are uploaded. Better tracking and reporting gave Richardson clearer visibility into their business, helping them run more efficiently and serve their clients more effectively. "Mimeo Digital makes our client experience a lot better."

THE BOTTOM LINE

Richardson offers premium solutions to some of the world's most demanding clients, and their vendors have to meet that standard. "Richardson offers premium solutions, so our clients have very high standards and expectations for quality. It is crucial that our vendors help us deliver that level of quality to our clients. Mimeo does that." With Mimeo handling both print and digital delivery, Richardson's team spends less time managing logistics and more time doing what they do best.

"Our clients are on the go 24/7 in the digital age. Being able to offer content that looks modern and refreshed is critical, both in hardcopy and digital materials, wherever our learners are." - Kathryn Young, Director of Delivery.

"Mimeo helps us represent our brand in a professional way. From construction to shipment, the quality of the materials and the level of service is excellent." - Ray Caffrey, Vice President, Professional Services
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