Hyatt Cuts a 3-Week Print Process Down to 48 Hours with Mimeo

CHALLENGE

Getting printed materials to Hyatt’s hotel locations was a slow, complicated, and error-prone process. From start to finish, it took 3 weeks and 11 steps: the team would email print files and instructions to a vendor, manually detail document specs, go through multiple rounds of physical proofing, make additional changes, place a bulk order, ship materials to a warehouse, and then wait for hotels to fax their orders in.

Fulfilling those orders took another week, with no process or shipment tracking available along the way. By the time materials finally arrived at hotel locations, they were frequently already out of date. The warehousing model that underpinned the entire process was both costly and inefficient, and there was no easy way to push updates without starting the cycle over again.

HOW MIMEO HELPED

Mimeo Marketplace replaced Hyatt's 11-step, 3-week process with a streamlined 5-step workflow that takes just 48 hours. The Learning & Development and Marketing teams now upload, build, and proof materials online, then publish them directly to a Hyatt branded storefront for immediate access. Hotel owners and managers log into the storefront, customize materials for their specific locations, and place orders directly. Automated online printing and shipment tracking handle the rest, giving everyone involved visibility into the process from order to delivery without a single fax or warehouse call required. To keep the document library current and organized, Hyatt elected a single Marketplace Administrator to manage storefronts across all four departments. One person now handles what previously required a multi-step, multi-vendor process across the entire organization.

"Mimeo now provides a one stop shop for hotel managers to get the materials they need, when they need them." - Christy S., VP Learning & Development

THE RESULT

A process that once took 3 weeks and 11 steps now takes 48 hours and 5. Warehousing has been eliminated entirely, meaning materials are always current and hotel managers never have to wait a week for orders to be fulfilled. Automated tracking replaced a system with no visibility, and the ability to customize materials at the hotel level means every location gets exactly what it needs without burdening the central team.

THE BOTTOM LINE

For a hotel company operating at Hyatt's scale, the ability to get accurate, up-to-date materials to more than 550 locations quickly and reliably is an operational necessity. Mimeo gave Hyatt the platform to do that efficiently, with one administrator managing the entire operation across four departments.

Key Takeaways

Mimeo Marketplace reduced Hyatt's print and distribution process from 3 weeks and 11 steps to 48 hours and 5 steps
Eliminating warehousing removed a major source of cost, obsolescence, and operational complexity
A branded storefront lets hotel managers customize and order materials for their specific locations without involving the central team
Automated online tracking replaced a process that previously had no shipment visibility at all
One Marketplace Administrator can now manage document libraries and storefronts for four departments

Download the Case Study

Hyatt Hotel Corporation is one of the world's premier hotel companies, owning, managing, or franchising more than 550 hotels and resorts worldwide. Their Learning & Development and Marketing teams are responsible for producing documents and consumables for hotel locations across their entire portfolio.

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