How to Create a 5-Star Training Program Plan In this session, you’ll get the insights you need to create a 5-star training program plan that will help you increase efficiency. Get the insights you need to create a training plan that will help you increase the efficiency and effectiveness of your training program. During this on-demand webinar, you’ll learn how to: Develop a comprehensive training program plan Identify goals and objectives Assess training needs Address logistical requirements Optimize your training plan and implementation Measure and communicate the success of your training program Watch now! Hugh McCullen, President, MicroTek As President of MicroTek, Hugh is responsible for expanding the customer services portfolio and global presence while accelerating the company’s ability to provide best-in-class training solutions designed to enhance the learner experience. His goals are to build upon MicroTek’s core strengths: superior experience management , effective training and communication solutions delivered with exemplary customer support. Hugh will continue to position MicroTek as trusted partner of choice, with focus on providing speed and flexibility for training, meeting and event management to help customers evolve non-core services into strategic assets. Prior to joining MicroTek in 2014, Hugh served as the General Manager of Collaboration Solutions at Avaya, where he led the global team of business development, sales, engineering, customer service, training and marketing experts. Hugh has a proven track record in identifying and capitalizing on market opportunities that scale globally and promote user experience and enhance communication. Hugh also served as General Manager of Multimedia Communication Services for Nortel for over 20 years. Hugh is graduate of the John A. Walker College of Business, Appalachian State University. Mercy Ehrler, Marketing Director, MicroTek Mercy Ehrler is Marketing Director at MicroTek, the leading, single-source provider of business training facilities, virtual training platforms and instructor sourcing services. In her position, Mercy helps shape MicroTek’s internal and external positioning of Next Generation Classroom solutions. She has over 20 years experience working in the training industry, which makes her uniquely qualified to understand customers’ needs and how to position solutions to help customers achieve their business goals.