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Dave and Busters Critical Push with Mimeo

CHALLENGE

Chris Schricker’s Training Team at Dave & Buster’s needed a faster, simpler way to get materials out to all of their locations. Some information, like allergy notifications, can’t wait. It needs to be in the hands of restaurant staff immediately. Beyond critical pushes, the team also needed a way to ensure that every location was ordering and using only the most current training materials, without headquarters having to manually manage every order.

HOW MIMEO HELPED

Dave & Buster's turned to Mimeo for all of their printing needs, and overnight delivery quickly became the backbone of their critical distribution process. With a 10:00pm EST cutoff, the team can finalize content late into the evening and have it at every restaurant location the next morning. "When we have a critical push we need to get that information out right away. And the ability to use Mimeo to update those documents, turn them around, and get them out very fast has been wonderful." - Chris Schricker, Director of Training

For day-to-day training materials, Dave & Buster's uses Mimeo's Marketplace to give individual locations easy, controlled access to what they need. Headquarters uploads content, stores order from a branded portal, and updates are reflected immediately so outdated materials are never an option. "Mimeo's Marketplace allows our store managers to securely access a Dave & Buster's branded storefront, providing easy access for ordering only up-to-date training materials." - Chris

THE RESULT

Dave & Buster's Training Team now has a streamlined, scalable process for getting materials to every location, whether it's a time-sensitive critical push or routine training content. Headquarters maintains full control over what's available to order while individual restaurants handle their own document needs. "When critical content is completed and ready for distribution, we can place an order in the evening, and documents will arrive at all our locations the very next day."

Mimeo's tracking and reporting capabilities give the team visibility into exactly what each location is ordering, adding an extra layer of accountability. "Through the reporting feature we identify what each store is ordering and that their training materials are up to our standards. Restaurants handle their own document needs, but we can still track that they are implementing all of our training." - Chris Schricker

THE BOTTOM LINE

For a company with locations across the US and Canada, consistency isn't just a goal, it's a requirement. Mimeo gives Dave & Buster's the speed to respond to critical situations, the control to keep every location stocked with current materials, and the visibility to make sure standards are being met across the board.
Mimeo Dave Busters Infographic f 3
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