Sage Software – Mimeo Case Study

CHALLENGE

When Sage’s Training Department relied on their national print provider, updating and delivering course materials to a training site took four weeks. To compensate, Sage placed larger orders than needed and warehoused the excess. It was a costly process that created a new problem: materials sitting in the warehouse would frequently become outdated before they were ever used. The result was high overhead costs, wasted inventory, and a process too slow to keep pace with the business.

HOW MIMEO HELPED

Sage's CRM division replaced their previous process with Mimeo's online platform, using it to assemble, proof, print, manage, and distribute training curriculum to more than 300 training partners and on-site customer events. Real-time access to their SalesLogix curriculum and guaranteed delivery dates gave Sage complete control over their materials for the first time. No more overprinting, no more warehousing, and no more outdated content reaching their customers.

THE RESULT

The impact was immediate. Mimeo completely revolutionized the way Sage prints their curriculum, delivering a 60-70% measured productivity gain and eliminating the hard costs associated with warehousing and obsolescence. With always current materials in hand, customer satisfaction improved alongside the process.

"We've shaved weeks off production, have manuals next day, and end up with better looking documents than before."

THE BOTTOM LINE

For Sage, the switch to Mimeo wasn't just a process improvement. It changed the way their team works. "Using Mimeo gives my team a 60-70% increase in productivity time." - James A., Senior Training Coordinator, Sage Software.

They no longer have to throw anything out, and a platform that couldn't be any easier to use means their team spends less time managing print logistics and more time focused on their customers.

Key Takeaways

Switching to on-demand printing eliminated the need for warehousing and the overhead costs that came with it
Real-time content updates mean training partners and customers always receive current, accurate materials
Next-day delivery replaced a four-week turnaround, giving Sage's team significantly more flexibility
The right print platform can deliver measurable productivity gains across a large, distributed training operation

Sage Software is the owner of 50+ popular business management applications for small and midsized businesses, including Sage SalesLogix. Sage has over 6 million customers and offices on nearly every continent.

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