Barnes & Conti – Process Improvement with Mimeo

CHALLENGE

Elaine Turcotte and Dineen Digiacomo on Barnes & Conti’s Account Coordination Team are responsible for building materials, scheduling classes, and assigning trainers for clients across the globe. Before Mimeo, that meant printing documents through a local vendor and shipping internationally from their own offices. It was a stressful, time-consuming, and expensive process that left little room for last-minute changes or urgent requests.

HOW MIMEO HELPED

Barnes & Conti replaced their previous process with Mimeo's online platform, putting the logistics of domestic and global distribution in the hands of people who do it every day. Mimeo's shipping and logistics experts handle all aspects of distribution, including international customs paperwork, so Barnes & Conti's team doesn't have to. "We don't have to worry about filling out all the paperwork and our clients don't have to get involved with any duty charges that may be associated with accepting packages." The quality of the finished product made an immediate impression as well. "With Mimeo, we were able to provide higher quality materials to our customers. It was so much better than local vendors we were using previously."

For clients with urgent needs, Mimeo's next-day delivery capabilities have been a game changer. "We'll make changes, order and get materials to clients the next day, and that would be impossible without Mimeo. Some classes come up suddenly, creating urgency. We can tell clients it will be there by this date, and it is. With Mimeo, you have the assurance that everything is going to get there on time, and that's HUGE."

Barnes & Conti also uses Mimeo to inventory job aids, which are then combined with print on-demand materials to create customized client courseware kits. Anyone on the Account Coordination Team can easily place an order, combining multiple items into a single shipment.

THE RESULT

Barnes & Conti now has a streamlined, reliable process for getting training materials to clients anywhere in the world. International shipping no longer requires their team to navigate customs paperwork or coordinate complex logistics, and last-minute orders are no longer a source of stress. "Mimeo has greatly reduced the amount of stress when it comes to shipping internationally. All that gets handled behind the scenes for our clients and that is HUGE."

THE BOTTOM LINE

As Barnes & Conti's client base has grown more global, their partnership with Mimeo has grown with it. "As the world has become more global, our clients' accounts have become more complex. Having a service like Mimeo has allowed us to do what we do best." - Elaine Turcotte, Operations Manager.

With logistics handled and quality guaranteed, Barnes & Conti's team can focus on what they're actually there to do. "Mimeo absolutely eases administrative and cost burden on our end." - Elaine

Key Takeaways

Outsourcing print and distribution to Mimeo eliminates the administrative burden of managing international shipping and customs in-house
Next-day delivery gives training teams the flexibility to respond to urgent client needs without missing a deadline
Higher quality materials reflect better on your brand than local print vendors
Customized kitting allows multiple items to ship together, simplifying the ordering process for distributed teams

Barnes & Conti provides leadership development critical to navigating today’s complex and competitive global business environment. They work with customers to build the capabilities essential for influencing, decision-making, innovating, and managing change. Clear, robust models and applicability to everyday work help formal and informal leaders move their best ideas into action.

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