RA Sushi Cuts Training Material Production from 2.5 Days to Under an Hour with Mimeo

CHALLENGE

For Mandi Janezeck, Director of Training & Development, producing and distributing training materials was a significant operational burden. RA Sushi relies on both front of house (FOH) and back of house (BOH) training materials to keep operations running smoothly across all 28 locations. A big part of that is their storyboard training materials, highly visual, step-by-step photo guides designed to train an employee base that speaks multiple languages. “We create storyboard training materials to have step by step photos of our recipes. Presentation is an important part of our guest experience.” – Mandi Janezeck

BOH materials also need to be durable enough to hold up in a kitchen environment, and with regular Limited Time Offer rollouts and menu updates, the team needed a way to get updated content to all 28 locations quickly and consistently. Their previous process made that nearly impossible. Internally printing, manually laminating, and shipping materials to all locations took 2 to 2.5 days every time an update was needed. For a training team responsible for keeping content current across a national restaurant chain, that turnaround was a serious bottleneck.

HOW MIMEO HELPED

RA Sushi switched to Mimeo's platform to upload, build, and proof both FOH and BOH training materials in one place. Mimeo's library feature gave Mandi a centralized, organized way to manage training content by promotional period and menu update, making it easy to find, update, and reorder materials as needed. "I can categorize my training content much more easily using the library feature." - Mandi Janezeck

The shift also solved the durability challenge for kitchen materials, with Mimeo producing BOH content that can stand up to the demands of a restaurant environment. And when new locations open or new hires come on board, materials can be instantly reordered without repeating a time-consuming production process.

THE RESULT

What previously took 2 to 2.5 days now takes under an hour from upload to distribution across all 28 locations. Mandi no longer spends her time standing in front of a printer manually laminating materials. Instead, she's out in the field where she can have a real impact.

"I focus more on core competencies, conducting additional on site training visits with the general managers of RA Sushi locations. That has more impact than standing in front of a printer."

THE BOTTOM LINE

For a restaurant chain where presentation and consistency are central to the guest experience, the quality and timeliness of training materials matters. Mimeo gave RA Sushi a faster, more reliable way to get polished, durable training content to every location, and gave Mandi her time back to focus on the work that actually moves the needle.

Key Takeaways

Switching to Mimeo reduced training material production and distribution from 2.5 days down to under an hour across 28 locations
A centralized content library makes it easy to organize, update, and reorder materials by promotional period or menu update
On-demand printing with instant reorder capabilities keeps new store openings and new hire onboarding running smoothly
High-quality, visually rich storyboard materials help train a multilingual workforce without relying on language alone
Freeing up a training director from manual print production means more time for on-site coaching and higher-impact work

Download the Case Study

RA Sushi serves Japanese Fusion Cuisine to guests across 28 locations throughout the U.S. With a diverse, multilingual employee base and a menu that changes regularly, keeping every location equipped with accurate, high-quality training materials is essential to delivering a consistent guest experience.

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