Richardson Process Improvement with Mimeo

CHALLENGE

Ray required a partner that could deliver high quality, professional looking training documents to their global client base. Richardson had the challenge of micromanaging a time intensive internal printing process, as well as an ineffective vendor.

• Time and labor intensive process of on-site document assembly and shipping
• Prior vendor inconsistently meeting deadlines and quality standards
• International needs of last minute, high quality documents

PROBLEM SOLVING

When Ray joined the Professional Services team, a top priority was improving Richardson’s document process. The result? A lasting partnership with Mimeo, immediately increasing employee bandwidth and freeing up Richardson resources. A better document process gave them time to focus more on their clients.

RESULT

• 83% decrease in time to produce and distribute course materials, compared to prior in-house print process
• Ability to deliver training materials to clients next day
• Higher quality end deliverables to their global clients
• Improved visibility into business metrics with robust reporting capabilities

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BONUS – INTERNATIONAL SUPPORT

Richardson has delivered programs in over 50 countries and 23 languages.

“With Mimeo, we receive local service support for our global business.” – Ray