As Lavender’s training business grew, supporting an increased and more complex customer base with printed training materials became a challenge. Printing internally limited the staff’s bandwidth and caused inconsistency in the quality. Sam was tasked with finding a solution: “The training notes have a big impact on our customer’s course experience; they need to look exceptional.”
Lavender relied on Mimeo’s industry leading quality and error-free rate to ensure client-facing materials looked their best, even at scale. “Picking up a partner like Mimeo has increased the quality of courses we deliver to our customers and improved our image as a global company.”
- 50% cost reduction in associated costs and employee time
- Increased quality of client deliverables
- Refocused staff time on value-adding core competencies
- Increased ability to scale the business
BONUS – WOW FACTOR!
Sam’s team increasingly supports global customers as Lavender grows. International shipments and logistics are supported by Mimeo’s 24/7 Customer Care Team. Sam put it best: “I use Mimeo and wouldn’t change for a golden pig!”
ABOUT THE CLIENT
Lavender International provides Non-Destructive Testing (NDT) Training, exams, and consultancy services globally to clients in the Aerospace, Renewables, Automotive, and Oil & Gas industries. Lavender’s offices are located in the UK, Australia, and the US.