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SERVIEW Case Study: Transforming Training Delivery with On-Demand Solutions

SERVIEW GmbH delivers expert IT service management, project management, and agile training to more than 15,000 participants annually. By combining innovative consulting with inspiring training, they help organizations deliver IT services efficiently and effectively.

CHALLENGE

Before partnering with Mimeo, all training materials were stored centrally at SERVIEW’s Bad Homburg location. This meant trainers had to collect, sort and collate the required materials well in advance and transport them to training locations themselves.

This process created several significant challenges:

  • Trainers wasted valuable time on material preparation and transport
  • Additional travel costs accumulated for each training session
  • Risk of transport damage due to improper handling during transit
  • Outdated surplus documents often had to be disposed of, creating avoidable waste and disposal costs
  • Inflexible inventory management led to storage inefficiencies

PROBLEM SOLVING

SERVIEW partnered with Mimeo to move from centralized storage to an on-demand printing and direct delivery model. Now, trainers simply order what they need, when they need it—materials are printed on demand and shipped directly to the training location or participant. This eliminated manual preparation, reduced costs, and ensured every participant receives high-quality, up-to-date content.

THE RESULT

From day one, SERVIEW saw immediate operational improvements:
  • Faster turnaround times, cutting weeks of prep down to days or hours
  • Consistently professional materials that enhance the learning experience
  • No more storage, transport, or disposal costs
  • Greater agility in responding to market changes
  • Dedicated, responsive customer service for quick resolutions

“Thanks to our collaboration with Mimeo, we have made our product development and delivery organization much more agile. We can respond quickly to market changes while maintaining the highest quality standards.”

— Gerd Cardinale, Executive Board Member, SERVIEW GmbH
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