How Staff Training Can Benefit Any Business

Depending on the industry, employees should be aware of best practices for customer service.

Published on 10 February, 2016 | Last modified on 2 June, 2022

Depending on the industry, employees should be aware of best practices for customer service.

How Staff Training Can Benefit Any Business

In order to run a successful business, employers need to ensure that their staff are properly trained. Depending on the industry, employees should be aware of best practices for customer service, in addition to a wide range of other important areas.

First Time Training 
No matter the size of the business or the industry, entrepreneurs need to ensure that all new employees are well versed on best practices. One of the best ways to provide guidance for new staff members is to give them an employee handbook. This manual should be in the possession of all workers, but it should also be readily available throughout the workplace.

“Building in-house experience is priceless.”

Across various fields, there are standards for best practices, but in most industries, the objective of training should be to familiarise staff with their environment. For those who work in IT or with any tech aspect of a company, new employees should be made aware of compliance standards and system upgrades. Staff may know how to operate things based on their past experiences, but an understanding of their new environment is crucial, particularly for security.

Building in-house experience is priceless, as business owners need to have employees within their company who can not only teach others, but also recommend ways to optimise current practices.

Refresher Training
In order to reduce the costs of in-house training – both financially and in terms of productivity – employers should provide training sessions in shifts during slow periods, accounting for both the time of day and the current fiscal quarter.

Best practice is to give employees training during slow periodsBest practice is to give employees training during slow periods.

Staff properly trained in-house can rely less on external parties. After any major change to practices, it can often be beneficial to recruit one employee as the go-to expert. This person can benefit from receiving the most training and then guide the rest of the staff. While having external help can be convenient, it may hurt the bottom line in the long run. If in-house staff can maintain daily operations and maintenance, the need for expensive external assistance is obsolete – this is why investing in staff training can cut costs down the line.

Giving senior staff members intensive training on behind-the-scenes operations can also be beneficial. Senior-level work is “time-consuming, intellectually demanding, and often rife with interpersonal conflict,” according to Associations Now. “So why aren’t you encouraging your best employees to get involved in it?” Programmes that are designed to teach senior and mid-level managers on the duties of higher-level employees not only provide them with incentive to excel within the company, but also offer them insight on the ins and outs of the business.

Despite the fact that creating and maintaining expertise within a company can seem daunting, another benefit to having capable staff within an organisation is the convenience of having the skills available to conduct training internally. By eliminating the need to hire external parties every time a new employee is hired, businesses can save on training costs and the handover of duties can work seamlessly.

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