What We Can Learn from User Personas? For our final episode, we’re talking to VP Service Design Lead Lexi Malouta (JP Morgan Chase) about what user personas are and what L&D leaders can learn from them. Lexi shares how user personas are researched, which is very similar to the classic learner persona. She also peels back the curtain to show how user […] For our final episode, we’re talking to VP Service Design Lead Lexi Malouta (JP Morgan Chase) about what user personas are and what L&D leaders can learn from them. Lexi shares how user personas are researched, which is very similar to the classic learner persona. She also peels back the curtain to show how user personas can be used to earn a seat at the table in discussions with business partners, which gives you more credibility and authority in planning conversations.
