Author, podcaster, and CRO of HappyNest Jeanne Hopkins breaks down what a voice of the customer meeting is and why it is essential to growing a company.
Jeanne Hopkins is an author, podcaster, and Chief Revenue Officer at HappyNest who knows that the voice of the customer is essential to growing a company. In this episode, she shares her strategy for establishing a voice of the customer meeting that encourages collaboration between sales, marketing, and product. She and Michael McNary discuss:
- Why voice of the customer is essential
- How centering the voice of the customer helps companies grow and pivot
- What the Voice of the Customer Meeting looks like
Listen now, or check out the key takeaways in this blog post.