“More focused on business strategy and building a pipeline for the future. ROI seems to be consistently hard to articulate.”
We first looked at how training teams measure the effectiveness of their training in 2017. Like in our previous reports, the vast majority of training teams in 2019 rely on feedback from participants or the managers of the participants. However, in 2019, there is a clear trend that teams are building a portfolio of success measures.
What are the top 3 performance indicators your team uses to measure the success of a training course?
Not only are fewer trainers reporting feedback from participants as a top 3 KPI, but in the past two years, utilization metrics, learner-facilitator interaction, and correlative metrics have all increased by 5-10 basis points.
This promises a training industry that seeks a more complex picture of success.
How Do Training Teams Develop Their Training Skills?
“You must bring a passion for training and developing people. You must believe that you will have success doing so.”
Every year, we ask respondents how they stay on-top of trends and skills for their own jobs. As usual, they cited industry associations, thought-leader blogs, webinar series, and open sources like YouTube.