What Technology Does the Average Training Team Leverage?

“The state of corporate learning is evolving. Technology will be the main driver.”

Each year, a large part of our survey focuses on how the training world uses technology to achieve their goals.

Technology to Deliver Training Outcomes

Each year, we ask respondents what technology they currently use to deliver training. This can mean facilitation tools but also encompasses new techniques such as reinforcement exercises, social tools to encourage informal learning, and execution tools such as animation.


What Technology Do You Currently Use?


What technology do you currently use?

Video learning leads the pack, with 74% of trainers citing it as part of their training delivery. The other methods all trail behind, reflecting that new techniques are still emerging in the industry. One of the biggest buzzwords from 2018 - chatbots - is the least-used technology, with only 2% of trainers reporting it as part of their strategy.


46% of small companies and 44% of external trainers use social/collaboration tools to curate learning, which may be in part because they can leverage free platforms like Yammer, LinkedIn, or even Facebook to connect their employees.


Microlearning, the fad of the last few years, is more prevalent among big training teams. 38% of teams larger than 10 use microlearning. Meanwhile, teams larger than 26 are most likely to use mobile learning, as 44% of them cite it as part of their strategy.


What technology do you plan on implementing for the first time in the next 2 years?

“Corporate learning should be geared up for the plethora of initiatives that challenge technical minds and the opportunity to work with new age technologies.”


Next, we asked our respondents what technology they plan on implementing for the first time in the next two years (recognizing that getting buy-in on new tech can take more than one year).

What technology do you plan on implementing for the first time in the next 2 years?


Games and learning simulations are moving up in investment. Last year, only 23% of respondents planned to implement games, compared to nearly one-third this year.


However, small companies are eying animation over games, with 26% of small companies investing in animation compared to 20% in games/simulations.


Meanwhile, big companies are the only segment that ranked microlearning in their top 3. Similarly, 34% of internal teams are implementing microlearning in the next two years, compared to 22% of overall trainers.


43% of external teams plan to implement social/collaboration. Considering 44% already use social/collaboration (see the previous section), external teams clearly prioritize social and collaboration tools as a major part of their learning strategy.

The Learning Technology Stack

This year, we tried to get a picture of the Learning Technology Stack. We asked respondents what types of technology they use to complete their job, which includes design, facilitation, delivery, measurement, and more.

What technology does your team use?


A few factors influence the learning tech stack:


Only 47% of companies with fewer than 100 employees use an LMS. Meanwhile, 59% of large companies use e-learning creation software, which reflects the reality that larger companies are more likely to provide self-paced virtual learning.


Compared to the overall results, external teams rely more on virtual delivery systems (66%). External teams who provide contracted training are also more likely to rely on asset libraries, with 33% of those teams citing software like Shutterstock or eLearning Brothers as part of their stack.


The Shortcomings of Learning Tech

This year, we invited our respondents to tell us what technology hasn’t yet solved for them. A few of their responses are below.

Overall, getting buy-in (whether learners or management) was the most popular answer. Another popular response was getting learners to “believe” in the training instead of just completing it.


No matter the medium, trainers continue to come up against material retention and buy-in.