Field services engineers are constantly on-the-go at customer sites and equipment locations, performing critical tasks ensuring that service to the customer is installed, uninterrupted, maintained and/or upgraded. Performing those tasks correctly the first time every time is the highest priority; otherwise the network’s performance could be compromised.
In high-stakes scenarios, it is important to offer two main learning tools: a risk-free environment to learn and experiment safely, and continuous support guidance while executing those critical tasks. For example, field service engineers need to perform critical tasks at customer sites without making any mistakes. Ericsson has created a recipe for Virtual Reality and Augmented Reality to support safe and on-demand training.Given the criticality of the tasks, the engineers would rather appreciate an interactively guided learning and performance support experience.
To address those needs, here is a novel blended learning recipe that can be wrapped to-go and ordered as a combo from an innovative learning organization.
