Mimeo can warehouse your promotional and preprinted items such as custom covers and then kit them with digital documents that are produced on demand, Combining warehousing, kitting and printing vastly expands the types of programs that can be efficiently outsourced to Mimeo.

As a technology company, Mimeo is able to directly connect our infrastructure to yours. Through our Mimeo Connect program you can tap into a range of products and services and put them under your direct control.

We offer solutions that will streamline current business processes, simplify the user experience, enable new applications, link billing systems and integrate into your procurement system.

Typical applications of this service include using a single user sign-on process from your corporate internet and integration into procurement and contracting systems such as Ariba.

See our Mimeo Connect solutions for more detail, We also have a suite of tools designed to support the developer community.

Mimeo provides 24/7 customer service. All service personnel are based in the United States, are employed and trained by Mimeo and are located at our Memphis print facility. We can be reached toll free via 1.877.221.8521 with any questions or concerns as well as via email and chat. Customers are assigned a dedicated account service representative.

Our goal is to deliver superior customer service benchmarked to the nationally known Net Promoter Score. The NPS rates customer satisfaction and loyalty. Mimeo may be the only print provider who uses this measure of satisfaction.

The NPS score is based on an answer to one simple question, “on a scale of one to ten, how likely is it that you would recommend our company to a close friend or colleague?” Based on extensive research, responses to this one question are the best indicator of customer satisfaction. Mimeo’s NPS score is comparable to high performing companies such as Amazon.com, Vanguard, Apple and American Express.

Shipping is a complicated issue that rarely is a direct function of the distance between the printing facility and the location where documents are needed. Most shipping companies transport packages to a centralized hub, sort and then transport to the final location. For example a package sent from Washington, D.C. to nearby Dulles, Virginia, first goes to the Federal Express hub in Memphis before finding its way back to a location only 20 minutes away.

Mimeo has strategically located our two printing facilities next to the two largest Federal Express hub distribution centers in the United States, Newark and Memphis. By locating next to these facilities your printed documents are already at the hub and do not need to be transported there. By cutting out up to 50% of the distance, shipping through Mimeo is usually less than if you were transporting a package across town.

We automatically route your project to the lowest cost facility based on your timing and document requirements. The pricing that appears on our online document builder reflects these considerations. Using our online tool you can determine the optimal combination of processing time and shipping selection for your specific order.

Mimeo offers free ground shipping on orders over $100. Some restrictions apply.

International Shipping

Shipping to countries outside of the United States is something we do every day. With the decline of the US Dollar, it is often less expensive to print and ship from the United States to many places around the world including Europe. Our customer service team works with the custom specialists at the major carriers to ensure that your documents quickly get to the recipient.

Printing technology is rapidly changing. Methods used to print last year may have been replaced by a better alternative or multiple approaches are called for. As technology improves the cost for digitally printed materials is rapidly declining, making it the technology of choice for most print projects. The point where one printing process makes more sense than the other is always shifting. Our specialists can help you compare the cost/benefit of all options based on your specific requirements.

For example, it might make sense to preprint parts of a document that do not change such as a custom document cover with your company’s logo. Mimeo will warehouse the covers and then pull them from inventory on an as needed basis.

There are also items that are better left to other specialists. This includes business cards and stationery. Our outsourcing team will work with you to determine the most efficient way to produce these materials. We will also partner with your vendors to provide the convenience of single point warehousing, ordering and invoicing.